Refund and Returns Policy
Please note: The Write Magick is a one-person operation. All services, products, and offerings are created and performed by Sheila McMullin (unless otherwise noted), and do to this, opportunities for refunds and returns are very limited and will be granted only in extraordinary cases. Thank you for your understanding and support of small businesses.
Products and Goods
All merchandise orders will be shipped within 10 business days of being placed. Orders will be delivered using USPS.
Currently we only ship domestically within the United States. Some exceptions may be made. Inquire directly with Sheila McMullin by contacting us here.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as herbal products, writing services already performed or delivered, dedicated signed books, food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable products
- Personal care items
To complete your return, we require a receipt or proof of purchase.
We do not pay for return shipping.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If requesting an exchange, you will not be charged an additional shipping fee to be sent for the exchanged item.
Writing Services
This sections applies only to scheduled private writing sessions, herbal consultations, workshops/classes, and other synchronous/in-person appointments and services.
We understand that some appointments may need to be rescheduled or canceled completely. Please inform us with at least 24 hours of advanced notice of any needed changes to the appointment time. Without notice within this time frame, the working session will be billed.
In turn, should The Write Magick need to cancel or reschedule appointments, we will provide as much possible notice and accommodate client’s schedule.
